Delete your account and data, in a few taps.

Deleted immediately, when you tap Delete my account:

• Your login, name, email and mobile number.
• Your delivery address, access notes, door photos and preferred delivery time.
• Your nutrition targets, allergens, diet and menu preferences, and the same details for anyone in a household you run.
• Your plan, meal picks, orders, ratings, reviews, wishlist and progress log.
• Your credits, gift codes and referral rewards, including any you have not used.
• Your support chats and delivery issues, with their photos.
• Your push notification tokens and notification preferences.

Your live subscription is cancelled with Stripe, our payment provider, and we ask Stripe to delete your customer record and saved cards. If you run a household, it closes and the other members keep their own accounts.

• Payment and invoice records held by Stripe are kept by Stripe under its own legal duties for tax and anti-money-laundering, usually for up to seven years.
• Kitchen payout totals for meals you already ate stay in the kitchen’s own earnings, as amounts only, with nothing that identifies you.
• Backups of our database roll off within 30 days, after which no copy of your account remains.

Suppa Driver is the app our delivery drivers use, published by Suppa. You can delete your driver account yourself, at any time, from inside the app. It takes effect straight away and nobody has to approve it.

1. Open the Suppa Driver app and log in with the account you want to delete.
2. Tap the Settings tab at the bottom of the screen.
3. Scroll to the Account card and tap Delete account.
4. Read what will be removed, then tap Delete my account.

Not approved to drive yet? You won’t see the Settings tab. Scroll to the bottom of the Almost ready to drive screen instead, tap Delete account, then Delete my account.

You are signed out and the account is gone. Logging in again with the same email will not work; you would need to sign up and verify your documents from scratch.

Two things pause a deletion, and the app tells you which one applies: a route you are partway through (finish it first), or a live Suppa meal plan on the same login (cancel the plan in the Suppa app first).

Deleted immediately, when you tap Delete my account:

• Your login, name, email and mobile number.
• Your driver profile: vehicle type, registration and home postcode.
• The identity documents you uploaded (driving licence, proof of identity, selfie) and the automated check results on them.
• Your weekly availability, route offers and route claims.
• Your location history from routes you have driven.
• Your pay statements inside Suppa, including any pay still marked pending.
• Your push notification tokens and app preferences, such as haptics.

We also ask Stripe to close the payout account we opened for you. Planned routes you had accepted go back to other drivers.

• Deliveries you completed stay on the customer’s order (stop status, delivery time and any proof-of-delivery photo) because the customer and the kitchen rely on them. They are no longer linked to you. Proof photos are deleted with the order record.
• Chat messages you sent to customers stay in that customer’s conversation, with your name removed, so their record of the delivery still makes sense.
• Payout records held by Stripe, our payment provider, are kept by Stripe under its own legal duties for tax and anti-money-laundering, usually for up to seven years. If Stripe cannot close the payout account straight away because money is still settling, it closes it once the balance clears.
• Backups of our database roll off within 30 days, after which no copy of your account remains.

This page covers the Suppa Driver app. If you subscribe to Suppa meals rather than drive for us, cancel your plan from your account first so you are not charged again. How long we keep subscriber data, and why, is set out in our privacy policy.

Reset your password from the log-in screen first, then follow the steps above. If you have deleted the Suppa app, log in on this website and delete the account there. Drivers can reinstall the Driver app, log in and delete it from Settings. Uninstalling the app on its own does not delete your account or data.