The quickest way to reach us is already in the app.

• Subscribers

  Chat with support in the app

  Log in and open Support. Your order, your plan and the menu are already to hand, so you get an answer in the chat rather than a ticket number. Change a meal, report a problem or ask about a charge from the same place.

  Open support chat

• On delivery day

  Message your driver or the kitchen

  From your upcoming delivery you can message the driver (tricky buzzer, leave it with a neighbour) or the kitchen that is cooking tonight. Both threads live inside the app so nobody has to share a phone number.

  Log in

• Something not right

  Report a problem with photos

  Missing tray, damaged seal, wrong dish? Open the delivery in the app, tap report an issue, add a photo and a line about what happened. Most reports are resolved in minutes with a credit or a replacement, and you can see the decision and why.

  Report from your account

• Restaurants

  Partner enquiries go through the partners page

  Run a kitchen in Plymouth with quiet hours between services? The partners page explains the model, the wholesale rate and settlement, and the application takes about five minutes. It lands straight with the team that onboards kitchens.

  Become a partner

• Press and everything else

  Use the feedback widget on this page

  Journalists, suppliers, anyone without an account: tap the feedback button in the corner of any page, say who you are and what you need, and it reaches us with the page you were on. We read every one.

We keep support inside the app on purpose: it means the person answering can see your order, fix it there and then, and you never have to repeat yourself. There is no phone line or postal address to chase.